Delivery & returns

What are the return conditions?

Satisfied – or your money back!
You’ve ordered an article that in the end you don’t like, or you’ve simply changed your mind?
We undertake to refund you.
Refunds will be made if the article is returned in saleable condition, i.e. unworn and returned in its original packaging, within 14 days of receipt.
During ‘sales’ periods, the return period is 14 days.
To avoid size errors, don’t hesitate to refer to our Sizing Guide when ordering, and to telephone for advice on our Help center.

How do I return purchases for refund?

Free return (in collect points for France delivery, Belgium and Luxembourg)
1. Go to the "My Account" customer area
2. Click on the order concerned
3. Click on the "Get a return number" button
4. Pack the product(s) to be returned and attach the completed delivery slip.
-Make sure to wrap the package properly (consult the official recommendations)
5. Ship your package to the following address:
   Dépôt Bingo
   Service Retour JONAK

6. Click here to find the nearest parcel pickup point
Other conditions of return (delivery out of France)
1. Fill in the Delivery Slip attached to your package in the boxes provided:
- the reason for your return
- the quantities returned
2. Pack the product (s) to be returned and attach the duly completed delivery note.
3. Send your package to the following address:
   Dépôt Bingo
   Service Retour JONAK

Upon receipt of the parcel, our Quality Department will assess the condition of the returned goods. No returns will be accepted, and hence no refunds made, if the product returned has been worn, is dirty, damaged, and/or if the product has been rendered unsaleable. Thus any returned article must include all its original labels (barcode, composition) and be returned in its original packaging, perfectly intact.
If your return is rejected, you will be notified by e-mail. If your return is accepted, you will be automatically refunded to the bank account corresponding to the credit/debit card used to pay for the order, within 30 days of your return being received by our logistics centre.

Refunds are made by bank credit transfer.
The return costs are at your own expense. We only refund the price of the articles billed.
Take care to keep hold of the proof of posting the Post Office will give you for your parcel.
It will not be possible to make any refund without this proof of posting.

Attention: It is essential to include your delivery note so that the warehouse can process your return speedily and in such a way as to validate your refund. Without it, we won’t be able to identify the order you had placed and hence to refund you.