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Return process

What are the return conditions?

Satisfied – or your money back!
You’ve ordered an article that in the end you don’t like, or you’ve simply changed your mind?
We undertake to refund you.
Refunds will be made if the article is returned in saleable condition, i.e. unworn and returned in its original packaging, within 14 days of receipt.
During ‘sales’ periods, the return period is 14 days.
To avoid size errors, don’t hesitate to refer to our Sizing Guide when ordering, and to telephone for advice on our Help center.

Any returns of shoe care products are at the expense of the customer.

How do I return purchases for refund?

Returns in collect points excluding shoe care products (for France delivery)

1. Go to the "My Account" customer area
2. Click on the order concerned
3. Click on the "Get a return number" button
4. Fill out your order number and the reason of your return on a sheet of paper
-Make sure to wrap the package properly (consult the official recommendations)
5. Click here to find the nearest parcel pickup point

Returns cost €1.95 per label, which will be deducted from the amount refunded.
Returns are free in JONAK shops (excluding corners). By making the return to your nearest shop, you are helping to reduce the CO2 emissions produced by transportation.

Please note that if your return is the result of an error on our part, such as a logistical problem, you will not be asked to pay the return shipping costs.

Other conditions of return (delivery out of France)


1. Fill out your order number and the reason of your return on a sheet of paper.
2. Pack the product (s) to be returned
3. Send your package to the following address:
Entrepot Logistique NC
Service Retour JONAK

17 rue du Noyer à La Malice,
95380 Louvres
France


Upon receipt of the parcel, our Quality Department will assess the condition of the returned goods. No returns will be accepted, and hence no refunds made, if the product returned has been worn, is dirty, damaged, and/or if the product has been rendered unsaleable. Thus any returned article must include all its original labels (barcode, composition) and be returned in its original packaging, perfectly intact.


If your return is rejected, you will be notified by e-mail. If your return is accepted, you will be automatically refunded to the bank account corresponding to the credit/debit card used to pay for the order, within 30 days of your return being received by our logistics centre.

Refunds are made by bank credit transfer.
The return costs are at your own expense. We only refund the price of the articles billed.


Take care to keep hold of the proof of posting the Post Office will give you for your parcel.
It will not be possible to make any refund without this proof of posting.

Attention: It is essential to include your delivery note so that the warehouse can process your return speedily and in such a way as to validate your refund. Without it, we won’t be able to identify the order you had placed and hence to refund you.

How to return and be refunded via Global-e

How to return a product?
 
We remind you that the return costs remain at your expense or are deducted from the amount of your refund depending on the option chosen:
 
Self-mailing :

You can return at your own expense by post by returning items that do not suit you in their original packaging to the following address:

Entrepot Logistique NC
Service Retour JONAK

17 rue du Noyer à La Malice,
95380 Louvres
France

We strongly recommend that you keep your proof of shipment in order to be able to track the delivery of your return package.
 
Via DHL :

You can also make your return by printing the DHL prepaid label available on your portal. In this case, the return shipping costs will be automatically deducted from the amount of your refund.
Return costs :

- United States: 15 euros

- Rest of the world: price displayed on the return portal after selecting the number of items to be returned.
Then you can print your prepaid label and stick it on the outside of your package.
 

Refunds

Refunds will be taken into account if the item is returned in resaleable condition, i.e. not worn and returned in its original packaging, within 14 days of receipt.
We process your refund within 15 days of receiving your return package.
Refunds are credited to the payment method used when ordering.
You will receive a confirmation email once your refund has been processed.
 

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OUR SELECTION
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Wedge sandals with thick straps

in dark brown leather

195,00
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High-heeled sandals and platforms

in black leather

JONAK New
135,00
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Mules with laces

in black glazed leather

JONAK New
115,00
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Ballet flats with laces

in black pleated varnish

250,00
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Boots with bevelled heels

in black leather

185,00
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Mules with high heels

in black leather

JONAK New
175,00
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Loafers with metallic parts

in black glazed leather

JONAK New
125,00
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Platform sandals

in brown glazed leather

125,00
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Pointed-toe mules

in black leather

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