This document (Terms & Conditions of Sale) defines the conditions applicable to sales conducted between persons making purchases via the Jonak website, hereinafter referred to as the “Customer”, and the Jonak company, hereinafter referred to as “Jonak.fr”. These conditions apply exclusively to persons who are not traders. These conditions apply to the exclusion of all other conditions, in particular those in force for in-store sales.

Article prices

All prices for articles are given in euros including VAT, excluding contributions towards handling and carriage costs (see paragraph Shipping and Delivery). The articles will be billed on the basis of the rates in force at the time orders are registered. Items remain the property of Jonak.fr until the price has been paid in full. This price is payable in full in a single payment.

Customs costs

Any order placed via the website and delivered outside France may be subject to possible taxes and customs costs levied when the delivery arrives at its destination. The Customer shall be liable for these customs costs and possible taxes associated with the delivery of an article. Jonak.fr is under no obligation to verify and inform its customers of the customs costs and taxes applicable.


Customers may place orders via the website www.jonak.fr.
The ordering procedure is as follows :

  • Choose articles and add to shopping basket
  • Confirm basket contents
  • If the Customer is not already logged in: log in to www.jonak.fr
  • Select delivery method
  • Select payment method and accept T&C
  • Confirm payment

The Customer will receive an e-mail confirming the order. During these various steps, customers will be able to view their order and its total cost and correct any errors, before confirming the order, thereby indicating their acceptance. Jonak.fr reserves title to the articles until the order has been paid for in full, i.e. when Jonak.fr has received the payment for the order. Jonak.fr reserves the right to cancel or refuse any order from a customer with whom there may be a dispute relating to the payment for an earlier order or who appears to present any form of risk. By placing an order the customer acknowledges acceptance of the prices and descriptions of the articles available for sale. Jonak.fr will honour orders received via the website when stock is available. If one or more article(s) ordered are unavailable, Jonak.fr undertakes to inform the customer of this as soon as possible and, where applicable, to reimburse them within a maximum of 30 days from the time the sums were paid. The customer’s order will then be automatically cancelled.

Dispatch and delivery

Products are dispatched along with a delivery note to the delivery address indicated by the customer when they placed their order. Other than during sales periods, any order placed on the Jonak.fr website before 7am Monday to Friday (excluding public holidays) will be prepared by our warehouse the same day, subject to validation of the payment (see paragraph Payment validation). The average time for receiving an order in mainland France is 5 business days from the date of the order. Jonak attempts to ensure articles are delivered within the time stated. If purchased articles have not been delivered within 7 business days after the delivery date stated at the time of ordering, and if this delay is not due to a case of a force beyond our control, the customer will be able to cancel the sale by sending a Registered Letter with Advice of Delivery to the following address:

Web Jonak
13 rue Poissonnière, 75002 Paris

The sums paid by the customer will then be repaid to them in full. Upon receipt of their order, customers must ensure they check that the products received are the products they ordered.

It is imperative that any anomaly concerning the articles (damage, item missing that is stated on the order form, damaged or opened parcel, broken or defective article, etc.) is reported on the day the items arrive or at the latest within 3 days of the products arrival, to the Jonak head office by Registered Letter or by email at sav@jonak.fr. Any claim made after this time will be rejected and Jonak will be released from any liability. If the aforementioned conditions are fulfilled, Jonak will then refund the defective product(s) or re-send the missing product (subject to the customer’s claim being justified). All articles offered by Jonak are subject to the statutory guarantee provided for under Articles 1641 et seq. of the French Civil Code. (See paragraph Guarantee)

Delivery to mainland France, Belgium, Spain, Luxembourg
Customers may choose from the following 2 delivery methods :

  • Home Delivery (Delivery between 2 and 4 days)
  • Mondial Relay [pick-up point] (with no obligation to purchase from the selected outlet). - Delivery between 3 and 4 days)
  • TNT delivery (Delivery within 24h)

Delivery abroad
Customers may choose the following delivery methods:

  • Express Courier (Air),
  • Standard Courier
  • Tracked Post


Mainland France
Customers may choose to pay for their purchases by:

  • credit / debit card: Visa, MasterCard, Carte Bleue, issued in France, American express
  • PayPal

Customers may choose to pay for their purchases by:

  • credit / debit card: Visa, MasterCard, Carte Bleue
  • PayPal

Payment validation
The payment is validated upon receipt of the additional information requested in the event of payment using a credit / debit card requiring additional verification (See paragraph Combating credit card fraud).

Mondial Relay (Pick-up point)

Country PRICE
5 €
3 €
5 €

Domestic Home Delivery

Country PRICE
5 €

Collisimo International Home Delivery

Country PRICE
10 €
10 €

Mondial Relay Domestic

Country PRICE
7 €
7 €

TNT express national

Country PRICE
10 €

Combating credit card fraud

Jonak.fr reserves the right to verify the personal details provided by customers and to adopt all measures it deems necessary for verifying that the person whose bank account is being debited is indeed the person who placed the order, in order to avoid any fraudulent payment. This verification may take the form of a request for proofs of identity and/or address and/or bank documents (RIB [official statement of bank details] or cancelled cheque). Where a customer fails to respond to a request of this type within 2 days of being asked by Jonak.fr, the order concerned will be automatically cancelled, with no possibility of any subsequent claim. Jonak.fr will likewise be completely free to directly cancel any order that appears to present one or more risk factors for fraudulent bank card use.

Return and refunds

Deadline for returning an article – Right of withdrawal
In accordance with the current law (Article L121-20 of the French Consumer Code), customers have a period of 14 clear days to exercise their right of withdrawal running from the day the goods are received, without having to give any reason nor pay any penalties. The procedure for exercising this right of withdrawal is set out in the paragraph “Conditions for return for refund” below. The customer is responsible for the cost of return carriage. The sums paid for the purchase of the product will be refunded to the customer in full as soon as possible, and at the latest within 30 days following the date on which they exercised their right of withdrawal.

Conditions for return for refund

Returned articles must be new, unused, and in their original box, perfectly intact. Any return must be the subject of a return request via the contact form available on the “Contact and After-sales Service” page. Customers have a period of 15 business days from posting their return parcel to submit any claim relating to their return. No claims will be accepted after this time. The customer must submit their claim by e mail via the contact form on the “Contact us” page on Jonak or by post to the following address :

Customer service
13 rue Poissonnière 75002 Paris, FRANCE

Condition of the articles

All returned articles (shoes, original packaging, accessories, instructions, etc.) must be sent back in perfect condition. Upon receiving the parcel, Jonak will assess the perfect condition of the returned goods. No returns will be accepted if the returned articles have obviously been used or suffered damage attributable to the customer where such use or damage renders the articles unsellable. If the return is refused by Jonak, the articles will be sent back to the customer at Jonak’s expense, without the customer’s being able to demand compensation of any kind or entitlement to a refund, other than subsequently exercising their guarantee rights for the goods sold.

Returns refunds

Subject to compliance with these return conditions, Jonak will reimburse the returned articles within 30 days, after the goods have been returned to stock.

Transaction security

Jonak.fr takes all steps to ensure the confidentiality and security of data transmitted over the web and on the http://www.jonak.fr website. To this end, the website uses an SSL (Secure Socket Layer) secure payment module.

Customer Service

For any information or questions, Jonak.fr Customer Services can be contacted by phone Monday–Friday from 9:30 am to 5:30 pm on our Help center;
by e-mail via contact form; or by post to Jonak, Service Client, 13 rue Poissonnière, 75002 Paris, France.


Jonak.fr is liable by the law itself for the proper execution of the contract made with the customer. However, Jonak.fr cannot be held liable for failure to execute or improper execution of the contract in the event of a force beyond our control, an occurrence attributable to the customer, or any inconvenience, unforeseeable and insurmountable damage from using the Internet, particularly a service interruption, external intrusion, or the presence of computer viruses. The Jonak.fr website carries hyperlinks that may point to other websites. Jonak.fr cannot be held responsible for the contents of these websites, as they have their own contravening statutory or regulatory stipulations in force. The photographs and illustrations accompanying the products on our website are not contractually binding and hence Jonak.fr cannot be held responsible for them.


All articles offered by Jonak.fr are subject to the statutory guarantee provided for under Articles 1641 et seq. of the French Civil Code. After receiving the articles, customers have 3 days in which to express any reservations or make any claims for non-conformity or visible defect in the articles delivered, by e-mail via the contact form; or by Registered Letter with Advice of Delivery to the following address:


Service Client,

13 rue Poissonnière,

75002 Paris,


After this period, and if this procedure has not been followed, the articles will be deemed accepted by the customer, being without any visible defect, and Jonak.fr will not be able to validly accept any claim. If the visible defect or non-conformity in the article is confirmed, Jonak.fr undertakes to reimburse the customer as quickly as possible and at its own expense. This reimbursement will be made within a maximum of 30 days. Jonak.fr cannot be held responsible for any improper usage and/or intensive use of the articles by the customer.

Intellectual property

Worldwide copyright and intellectual property rights are reserved in all texts, comments, books, illustrations, and images reproduced on Jonak.fr. To this end, and in accordance with the provisions of the French Intellectual Property Code, their use is authorized for private purposes only, subject to different, or possibly more restrictive, provisions of the Intellectual Property Code. Any reproduction in whole or in part of the Jonak.fr website is strictly forbidden unless agreed in advance.

Personal data protection
Jonak.fr collects personal details about customers consulting the www.jonak.fr website, in particular through the use of cookies, in accordance with current legislation.

These details are collected :

  • when a customer creates an account,
  • when a customer subscribes to the newsletters or alerts offered by Jonak,
  • when a customer places an order or makes a returns request on the website,
  • when a customer contacts Jonak Customer Services,
  • when a customer takes part in a competition,
  • when a customer browses the website and consults articles,
  • when a customer posts a comment or opinion about an article,
  • when a customer shares an opinion with a friend by sending an e-mail from an article page,
  • when a customer shares an opinion via Facebook, Google+, Twitter, or Pinterest from an article page.

The details collected are intended for use by Jonak.fr. They are required for processing and handling orders from the customer, as well as for sales relations between Jonak.fr and the customer. They also enable Jonak.fr to provide personalized services to the customer and to improve the relevance of information offered to them. Jonak.fr is responsible for handling this data. It may be communicated to the companies and sub-contractors Jonak.fr uses in the context of executing the orders and services offered. In accordance with the French Law of 6 January 1978, the user has a right to access, correct, modify, and delete personal data about them. Users may expressly refuse to allow their details to be revealed to any third parties. To do so, they simply have to indicate this by writing to Jonak, Service Client, 13 rue Poissonnière, 75002 Paris, France.

Jonak.fr uses cookies in order to recognize customers when they connect to the www.Jonak.fr website. Customers may disable the use of cookies at any time by selecting the appropriate parameters in their browser. However, disabling cookies will prevent access to certain features of the website that make it possible to personalize the services Jonak.fr offers. When a customer browses the Jonak.fr website, cookies from partner companies may be placed on the customer’s computer. The purpose of these cookies is to identify the articles customers consult or purchase on the www.Jonak.fr website and to collect browsing data in order to personalize the advertising sent to the customer outside the www.Jonak.fr website. In the context of this type of advertising partnership, Jonak.fr may communicate details concerning the articles consulted by the customer when browsing the www.Jonak.fr website, together with the nature of their purchases, to the partner. Customers may refuse these cookies at any time by selecting the appropriate parameters in their browser. This refusal will prevent access to certain features offered by Jonak.fr’s partner companies.

Jonak will archive order forms and invoices on a reliable, durable medium constituting a faithful copy in accordance with the provisions of Article 1348 of the French Civil Code. The parties will consider Jonak’s computerized registers as being proof of the communications, orders, payments, and transactions that have taken place between the parties.

Data retention
Customer and prospect data is stored for 5 years after the end of the relationship.This period begins: at the time of the last order, the last time the customer connects to its account, when an email is sent to the customer service department, if the link in an email sent by JONAK is clicked on, if items are placed in the basket but a purchase is not made, or finally if the customer sends a positive response to an email requesting whether they wish to continue to receive sales material at the end of the five years or not.

At the end of this period of time, the customer's or prospect's data will be anonymised.


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Force beyond our control

The company’s fulfilment of all or part of its obligations will be suspended in the event of the occurrence of unforeseeable circumstances or a force beyond our control that might hinder or delay their fulfilment. Occurrences will be considered as such on the basis of the various situations recognized under French jurisdiction. In such unforeseen situations, Jonak.fr will inform its customers via e-mail within seven days.

Settling disputes

These online Sales Terms & Conditions are subject to French law. The language for these Sales Terms & Conditions is French. Only the original French version carries legal weight. In the event of a dispute with a customer, only French courts have jurisdiction.